why choose gravitas recruitment?

Welcome to Gravitas Recruitment.  We are a specialist accountancy and finance recruitment agency operating in Exeter and the South West and also place candidates in related office support roles, including HR jobs, PA jobs and secretarial jobs.

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01392 273310

jobs@gravitasrecruitmentsw.co.uk

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Customer Support Associate

Gravitas are proud to be working with a pioneering company at the start of their incredible growth plans. We are seeking a bright and dynamic Customer Support Associate to join their innovative company in Exeter to aid them through their growth and become a pivotal member of the team, co-ordinating an ever changing workload and providing key support to their work force and clients.

The requirements of the role are varied, you will be providing key support on both the B2B and B2C sides of the business, co-ordination of 3rd party contractors to carry out work on behalf of the company (this part is key as a shortfall on the contractors' part reflects directly on the company). You will be required to respond to customer needs and provide a resolution that is mutually beneficial for both the customer and company and assist with general account management. As well as the aforementioned responsibilities you will be looked at to pick up additional administrative duties as and when needed and to support the Marketing Director (marketing experience is desired, however not essential).

To succeed in the role, you will need to have a positive attitude and an outgoing personality with a keen eye for detail, customer care is paramount to the company and they need a like-minded individual. Experience of managing customers over the phone and through email would be beneficial, however this is not a call centre. Experience of managing 3rd party contractors and scheduling maintenance would be beneficial as would a working knowledge of SAGE. In order to provide the key support that the company need, you will need to be a driven and proactive person and have a sense of humour.

You will receive a more than competitive salary (between £18-22k) and be eligible for the employee bonus scheme. They provide a fantastically lively working environment with full support and development.

For a confidential career chat and more details on this Customer Support Associate position in Devon, please call Alana at Gravitas Recruitment.
Gravitas Recruitment provides services as an Agency and an Employment Business. Gravitas is an independent recruitment company based in Exeter and specialising in accountancy and office support recruitment at all levels across the South West. For a confidential discussion about your next career move please get in touch.

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© Gravitas Recruitment (SW) Ltd 2012 | Registered in England & Wales :0746821
Registered Office: 3 Bystock Terrace, Exete, Devon, EX4 4HY 01392 273310 |
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