why choose gravitas recruitment?

Welcome to Gravitas Recruitment.  We are a specialist accountancy and finance recruitment agency operating in Exeter and the South West and also place candidates in related office support roles, including HR jobs, PA jobs and secretarial jobs.

call us on:

01392 273310



Customer Service Advisor

Reporting directly to the Customer Services Manager, you will be taking calls from retailers, answering queries and questions and accurately placing orders onto the database from a variety of sources. This role requires you to be able to multi task, whilst enjoying working in a fast paced environment with the ability to liaise with other departments in order to provide excellent Customer Service.


Main Duties to Include:

• Answering in-bound call from retailers with regards to orders and general enquiries.

• Processing customer orders received via fax, telephone or email.

• Issuing customers with Pro-forma/Invoices, order acknowledgments and general administration.

• Liaise with the Warehouse and distribution companies to ensure timely and accurate distribution of products.

• Calculate customer discounts and carriage costs in relation to customer orders.

• Resolve any customer complaints which may have arisen, ensuring communication to the customer is timely, accurate and professionally managed.

• Maintain all customer records are updated and accurate within the CRM system, raising tickets when necessary.

• Support the field based Sales Teams.

• Develop a rapport with the companies dealer network and build relationships with the immediate team, internal departments and customers.

• To comply with company policies at all times


Critical Qualities:

• Possess excellent communication skills both verbal and written.

• Computer literate - with sound knowledge of Microsoft Office.

• Excellent time management skills

• Accurate and has an eye for detail

• Enthusiasm to learn new skills and ability to grasp large amounts of product information.

• Ability to work on own initiative as well as a larger team.


Desirable Qualities:

• Previous experience in dealing with customers over the telephone.

• Experience of working in a fast paced environment.

• Previously worked with CRM systems.


Benefits Package:

• Competitive Salary

• 23 days holiday, increasing to 26 days based on yearly service, plus bank holidays.

• Pension Scheme

• Free Eye Test

• Life Assurance

• Child Care Vouchers

• Cycle to Work Scheme

• Staff Discount


Working Hours: 09:00 - 17:30 (Mon - Fri)

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© Gravitas Recruitment (SW) Ltd 2012 | Registered in England & Wales :0746821
Registered Office: 3 Bystock Terrace, Exete, Devon, EX4 4HY 01392 273310 |
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