why choose gravitas recruitment?

Welcome to Gravitas Recruitment.  We are a specialist accountancy and finance recruitment agency operating in Exeter and the South West and also place candidates in related office support roles, including HR jobs, PA jobs and secretarial jobs.

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01392 273310

jobs@gravitasrecruitmentsw.co.uk

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Customer Services Team Leader

We are looking for a proactive Customer Services Team Leader for a manufacturer with a base in Exeter. The Company are the market leaders and have a great company culture to match. They empower their staff to make a difference in the company and this is demonstrated through on going, staff led projects (voluntary) with a view to streamlining their processes, helping to make everyone more efficient. The UK Customer Services Teem Leader role is of high importance to the company as they are fast approaching the busiest time of the year.

The role is supporting the Customer Services Manager in their role, ensuring the smooth and effective running of the customer services department, supporting the company with the delivery of excellence in customer support. As the UK Customer Service Team Leader you will be responsible for co-ordinating updates to pricing and ensuring compliance with SOX requirements, working with the team to review stock levels and website information, supporting the sales team by gathering necessary information and data as requested, developing existing company systems to enable continuous service development and the timely resolution of customer complaints and queries.

Other Duties will include:

$1·         Monthly quotation reviews

$1·         Chair monthly development meetings

$1·         Reviewing and releasing faulty credits, up to the agreed limit

$1·         Managing customer orders from initial query to conclusion

$1·         Advising customers on availability of products

$1·         Maintaining links with the 3rd party distribution centre to ensure costs are kept down for the company and clients

$1·         Additional ad-hoc requirements as and when appropriate

Alongside a competitive salary, excellent training and development within a world class environment you can expect to receive an annual company bonus and a great staff discount.

For a confidential career chat and more details on this marketing manager opportunity in Exeter, Devon, please call Alana at Gravitas Recruitment.

Gravitas Recruitment provides services as an Agency and an Employment Business. Gravitas is an independent recruitment company based in Exeter and specialising in marketing, accountancy and office support recruitment at all levels across the South West. For a confidential discussion about your next career move please get in touch.

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Registered Office: 3 Bystock Terrace, Exete, Devon, EX4 4HY 01392 273310 |
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