why choose gravitas recruitment?

Welcome to Gravitas Recruitment.  We are a specialist accountancy and finance recruitment agency operating in Exeter and the South West and also place candidates in related office support roles, including HR jobs, PA jobs and secretarial jobs.

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01392 273310

jobs@gravitasrecruitmentsw.co.uk

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Customer Service Administrator (UK)

We are currently recruiting a customer service administrator for an International well acclaimed business based at their head office in Exeter. This company offer a range of innovative high quality products and their mission to to grow globally by building trust, this is a well respected company that has experienced significant growth over the years. If you are an experienced customer service administrator looking for a new role this is certainly a company you should be looking at. Their core values are: Quality, Accountability, Teamwork and Agility. This role is based in the operations department reporting into the Customer Service Manager.

Key Objectives:

Ensure all sales orders, customer enquiries and requests for information are both accurately and swiftly answered

Learn and disseminate accurate information about the company and its products, to support existing and potential clients

Support the Company and its products through delivery of excellence in customer support

Main Responsibilities :

  • Receive, process and manage to conclusion, customer orders, queries, credit requests and information requests.

¬∑Manage and develop key accounts. 

·Communicate and/or resolve all matters of customer complaint quickly and courteously.

·Liaise with Marketing team to ensure effective flow of information regarding allocated brands.

  • Maintain records and files of work conducted.
  • Liaise and manage the relationship with the company's third party suppliers in respect of customer requirements.
  • Develop and nurture administrative links within client operations.
  • Monitor and develop company systems and procedures for customer "best fit" and continuous service improvement.
  • Effectively support the sales team through seeking out and providing accurate information and data.
  • Advise customers on product availability matters via incoming shipment information and Marketing support.
  • Undertake project work as may from time to time be necessary.
  • Any other duties
This is a full time permanent position offering 25 days holiday plus bank holidays and a highly competitive salary.

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© Gravitas Recruitment (SW) Ltd 2012 | Registered in England & Wales :0746821
Registered Office: 3 Bystock Terrace, Exete, Devon, EX4 4HY 01392 273310 |
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