why choose gravitas recruitment?

Welcome to Gravitas Recruitment.  We are a specialist accountancy and finance recruitment agency operating in Exeter and the South West and also place candidates in related office support roles, including HR jobs, PA jobs and secretarial jobs.

call us on:

01392 273310

jobs@gravitasrecruitmentsw.co.uk

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Customer Service Advisor

Our prestigious and ever growing client is looking to recruit a new member to their Customer Services Team. This is the ideal position for someone wanting to work in Exeter without the City Centre commute.

The team of four customer service staff report directly to the Customer Service Team Leader and together provide first class customer services to all internal and external customers.

THE ROLE :

The role of a customer services member is to ensure customer requirements are met in a highly professional manner whilst meeting the Company objectives for KPI’s allocated to the customer services department function. As a customer services team member you will be required to meet objectives set by the Customer Services Team Leader, ensuring the best possible service is provided to our external and internal customers.

Duties will include but not be exhaustive of :

Order Management

  • Ensure accurate order processing and facilitate excellent service levels
  • Manage order taking to enable the capacity of mills and transport to be cost effectively utilised
  • Where medicated diets are required, to take responsibility for vetinary liaison and prescription management

Communication

  • A key aspect of the role is communicating with internal customers such as transport, production and sales teams. Through negotiation with these excellent communicators, friendly, helpful, sociable and able to work as part of a team
  • Be prepared on occasions to handle situations which will demand tact and sensitivity so that an outcome can be arrived at which satisfies the customer and is achievable by the Company

Organisation

  • Members of the team should be conscientious, self motivated and well organised
  • A high capacity of workload will be required at all times

THE PERSON :

  • Excellent telephone manner
  • Previous customer service experience
  • The ability to work accurately under pressure
  • Able to work as part of a Team
  • Self motivated
  • Strong work ethic
Please apply online or contact Alana Carroll on 01392 273310 for more information.

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© Gravitas Recruitment (SW) Ltd 2012 | Registered in England & Wales :0746821
Registered Office: 3 Bystock Terrace, Exete, Devon, EX4 4HY 01392 273310 |
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