why choose gravitas recruitment?

Welcome to Gravitas Recruitment.  We are a specialist accountancy and finance recruitment agency operating in Exeter and the South West and also place candidates in related office support roles, including HR jobs, PA jobs and secretarial jobs.

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01392 273310

jobs@gravitasrecruitmentsw.co.uk

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Customer Services Assistant Exeter

We are recruiting an experienced customer services assistant to work for a commercial company based in Exeter. Our client works with a variety of Industry Sectors. This role is based in the customer services department reporting directly to the Customer Services Manager. The company culture is that of a collaborative nature. The purpose of this role is to assist with the implementation and deliver a customer service programme by providing support for their customers. You will work with the customer service manager to assist them on engagement strategies. This is a varied interesting engaging role. This is a lovely role for someone who really enjoys customer service and values providing excellent customer service to clients. We are looking for an individual who must be able to demonstrate good communication skills, a working knowledge of Microsoft 365 would be an advantage. We are looking for the following core skills:

1.Understanding customer orientation
2. Communication and influencing skills
3.Understanding others
4.Developing others
5.Achievement/Drive
6.Commercial Awareness
7. Analysis and Judgement
 
Job Duties:
-Adhere to all the the companies policies and procedures
-Demonstrate a commitment to personal development but implementing your personal development plan with guidance from your line manager
-Maintain awareness of market trends, client and competitor activity, proactively feeding back to the management team and its related companies
-Ensure the integrity of the data held for each client and prospect within the CRM system and other relevant systems.
-Adhere to the values of the company and its related companies
-Put the clients and prospects and its related companies at the heart of what you do, making sure all engagements are dealt with in a timely and professional manner.
-Work with the Customer Services Manager to improve data integrity held within the CRM system.
-Assist the Customer Services Manager in making customer services at the centre of excellence.
-Make a positive contribution to the team
-Assist the Customer Services Team by implementing feedback from customers and following surveys.
-Make a positive contribution to the business by sharing ideas.
 
A highly competitive salary is on offer £20,000-£24,000 D.O.E for this role including 26 days holiday plus bank holidays. Core hours are 9-5pm with 1 hour for lunch.

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© Gravitas Recruitment (SW) Ltd 2012 | Registered in England & Wales :0746821
Registered Office: 3 Bystock Terrace, Exete, Devon, EX4 4HY 01392 273310 |
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