why choose gravitas recruitment?

Welcome to Gravitas Recruitment.  We are a specialist accountancy and finance recruitment agency operating in Exeter and the South West and also place candidates in related office support roles, including HR jobs, PA jobs and secretarial jobs.

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01392 273310

jobs@gravitasrecruitmentsw.co.uk

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Customer Service Administrator

We are actively recruiting a Customer Service Administrator for an International highly successful company based at their head office in Exeter.This is a full time permanent position offering a highly competitive salary, 25 days holiday, free parking, pension and superb employee benefits. This role is based in the Operations department reporting directly to the Customer Service Manager, you will also liaise with the marketing department and support the sales team by providing accurate information We are seeking candidates with previous customer service experience, and excellent telephone manner/presentation. This role offers a lot of responsibility and variation.

Key Objectives of the role:

Ensure all sales orders, customer enquiries and requests for information are both accurately and swiftly answered

Learn and disseminate accurate information about the company and its products, to support existing and potential clients

Support the Company and its products through delivery of excellence in customer support

Main Responsibilities :

Receive, process and manage to conclusion, customer orders, queries, credit requests and information requests.

¬∑Manage and develop key accounts. 

·Communicate and/or resolve all matters of customer complaint quickly and courteously.

·Liaise with Marketing team to ensure effective flow of information regarding allocated brands

. Maintain records and files of work conducted.

  • Liaise and manage the relationship with the company's third party suppliers in respect of customer requirements.
  • Develop and nurture administrative links within client operations.
  • Monitor and develop company systems and procedures for customer "best fit" and continuous service improvement.
  • Effectively support the sales team through seeking out and providing accurate information and data.
  • Advise customers on product availability matters via incoming shipment information and Marketing support.
  • Undertake project work as may from time to time be necessary.
  • Any other duties.

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© Gravitas Recruitment (SW) Ltd 2012 | Registered in England & Wales :0746821
Registered Office: 3 Bystock Terrace, Exete, Devon, EX4 4HY 01392 273310 |
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